My order was rejected-do I need to place a new order?
If your order is rejected, our customer service team will be happy to help you.
Where can I look for information on the order I placed?
Your Order Confirmation email contains the detail of your order including order number. You also get a tracking number from which you can track your order.
What should I do if my credit card payment is incorrect?
If an error occurs while using a credit card to check out, you can go back and place the order again, and then cancel the order that was not successfully paid. You can contact your credit card company to confirm that your credit card is in good standing. If you have not tried it many times, please contact us for assistance.
ls your website safe?
We will provide you a tracking num after you order, you can track the package all the way.so plzdont worry aboutit.Also, all fyourpersonal information that you used on our site is confidential.
Do you guarantee my privacy?
Yes, we guarantee to provide customers with a safe and reliable online shopping experience, and we guarantee absolute privacy of customers. We do our best to ensure your confidentiality.
How long does it take for the parcel to arrive?
After placing the order, we will process and ship it within 72 hours. The logistics are usually 7-10 days. A total of 10-13 days.